Privacy Policy

Onyx Basement Services respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store personal information when you interact with us—whether through our website www.onyxbasementservices.co.uk, by phone, or during the delivery of waterproofing and related construction services.

1. Who We Are

Onyx Basement Services is a UK-based waterproofing company operating within the construction industry. We specialise in basement waterproofing, damp proofing, tanking systems, and structural waterproofing services for residential and commercial properties.

We act as a Data Controller for the personal data you provide us and are committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We collect and process the following personal data:

a. Directly from You

Name
Email address
Phone number
Site or property address
Project details or service requirements
Any messages or notes submitted via our contact form, email, or phone

b. Automatically via Our Website

IP address
Browser type and version
Device information
Website usage data (e.g. pages visited, time spent, referring site)

c. Cookies

We use cookies to enhance functionality and gather statistics on website usage. You can accept or decline cookies via your browser settings.

3. How We Use Your Information

We use your data for the following purposes:

To respond to enquiries or requests for quotations
To arrange site inspections or assessments
To provide waterproofing and related construction services
To issue invoices or payment confirmations
To follow up with clients about ongoing or completed works
To comply with legal, tax, and regulatory requirements
To improve our website and service offering

4. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

Contractual necessity – to provide services you’ve requested
Legitimate interests – to manage and improve our services
Consent – for marketing communications (where applicable)
Legal obligation – for compliance with tax, warranty, or health and safety laws

5. Who We Share Data With

We do not sell your data. We may share your information with:

Subcontractors or specialists working on your project
IT and web hosting providers (e.g., email and contact form handling)
Accountants, insurers, or legal advisors
Regulatory or government bodies when legally required

6. Data Retention

We keep your data only as long as necessary:

Client/project files: up to 6–7 years (for legal and insurance purposes)
General enquiries: up to 12 months if no project proceeds
Financial records: as required by HMRC (typically 6 years)

7. Your Rights

You have rights under UK GDPR, including:

The right to access your data
The right to rectify incorrect or incomplete data
The right to request deletion (subject to legal requirements)
The right to restrict or object to processing
The right to lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, please contact us at info@onyxbasementservices.co.uk.

8. Data Security

We implement appropriate security measures including:

Secure servers and password protection
Restricted access to client data
Regular monitoring and updates of our systems

Please note, no system is completely secure. We cannot guarantee absolute data security.

9. Links to Other Websites

Our site may contain links to suppliers, manufacturers, or trade bodies. We are not responsible for the privacy practices of external sites.

10. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be published on this page with the revised “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact:

Onyx Basement Services
Website: www.onyxbasementservices.co.uk
Email: info@onyxbasementservices.co.uk
25 Church Street, Kidderminster, Worcestershire, DY10 2AW